Concierge IT Support for Forward-Thinking Businesses
We work as your business partner, providing unparalleled IT & operational support - because we will know you, understand your business needs and goals, and is dedicated to your success.
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See how CRADAL stands out from traditional MSPs and consulting firms
HINT: Click on the rows to expand details
| CRADAL | Other MSPs | Consulting Firms | |
|---|---|---|---|
| Concierge I.T. | |||
| Concierge procurement | |||
| Concurrent projects¹ | |||
| Standard & ISO compliance ready² | |||
| TBRs, Roadmaps & Coaching | |||
| Autopilot & macOS MDM development | |||
| Managed SOC, SIEM & SOAR³ | |||
| RPA (Robotic Process Automation)⁴ |
¹ Concurrent IT project limits per service package. Customers have guaranteed availability until their project threshold is reached. Up to 3 concurrent available on our higher tier.
² We include advice on standards compliance in our TBRs, and can help you implement it if you need. Fully managed compliance is available in our higher tier, or can be bundled at optionally at any size.
³ While we include SOC, SIEM & SOAR in our higher tiers, we can also offer these as a la carte options at any size.
⁴ Custom automation solutions for business processes. Includes process mapping & auditing, to build custom automation solutions for business processes.
Experience the CRADAL difference
24/7 Support
Our team is available round the clock to assist you with any IT issues. Our team is exclusively Level 2+ - you won't be stuck on a call with a junior struggling. Our concierge team will put you through to the right subject matter expert every time.
Operational Advisory
From process mapping to RPA (Robotic Process Automation), we provide expert advice - with results - on how to improve your business operations. Pay on result, not in advance.
Personalized Service
Get a dedicated team who know you and understand your business needs and goals. We don't do off-shore support - we're a local team.
ISO Compliance Ready
Built-in compliance to industry standards: ISO 9001, ISO 27001, ISO 14001, Essential 8, NIST, SOC2, GDPR, CyberCert/SMB1001, Privacy Act 1988/2024, and the recently updated Cyber Security Act 2024.
Fast Response
We guarantee quick response times to minimize stress & downtime. Our SLAs are transparent, live-to-view and industry leading.
Security First
Our baseline offerings focus on security and protection from cyber threats, it's not an after-thought, nor an 'add-on'.
If you're looking for a Technology Business Partner that will help you push forward,
save money & grow revenue - you've found it!
Comprehensive IT Solutions
Enterprise-grade IT support tailored to your business needs
Proactive Monitoring
- Advanced infrastructure monitoring
- Automated patch management
- Security audits and assessments
Cloud Optimization
- Cloud migration services
- Hybrid infrastructure management
- Cost optimization strategies
Security Suite
- Next-gen firewall protection
- Multi-factor authentication
- Security awareness training
Disaster Recovery
- Robust backup solutions
- Regular recovery drills
- Business continuity planning
On-Site Support
- Regular site visits
- Hardware maintenance
- Staff IT training
Strategic Planning
- Technology roadmapping
- IT budget optimization
- Executive consulting
ISO Standard Compliance
Enterprise-grade security and compliance features included
Identity Management
- Signature Management
- Password Manager
- PAM Integration
Endpoint Security
- EDR Protection
- Application Whitelisting
- Third Party Patching
Device Management
- Autopilot Deployment
- iOS/macOS MDM
- Device Compliance
Access Control
- Role-based Access
- Security Policies
- Access Monitoring