CRADAL

1.Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2.Types of Information We Collect

We collect personal information that is reasonably necessary for our functions and activities. The types of personal information we collect may include:

Name
Email address
Phone number
Address
IP address
Browser and device information
Location information
Usage data
Other information you provide to us

3.Where We Collect Information

We collect information that you provide directly to us when you:

Register for our services
Use our IT support services
Browse our website (through cookies)
Contact us with inquiries
Subscribe to our newsletters
Participate in our surveys or promotions

4.How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Improve and personalise your experience
Communicate with you about our services
Monitor and analyse usage patterns
Prevent fraudulent activities
Comply with legal obligations

5.Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6.Data Security

We implement appropriate technical and organisational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Data portability

8.Complaints

If you have a complaint about our handling of your personal information, please contact our Privacy Officer at privacy@cradal.com. We will investigate your complaint and respond to you within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Privacy Policy

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